Welcome to our web page for introducing new products. We thank you for your interest in supplying food products to DLA Troop Support Customers.
Any new item entering our system must be the result of an agreement between our suppliers and our customers, based on the customers' specific requirements or needs. All suppliers should first contact potential customers to market their products. Our main customers are the Military Services; we also supply food and related products to entities such as the Bureau of Prisons (BoP), the Defense Commissary Agency (DeCA), the United States Department of Agriculture (USDA), the Veteran's Administration (VA), the United States Coast Guard (USCG), the National Guard, the Federal Emergency Management Agency (FEMA), and the Department of the Interior.Troop Feeding (Dining Halls and Ships)
All sales of troop feeding (dining hall and ships) food products are through a worldwide network of commercial distributors. Distributors, their points of contact, and a listing of the Department of Defense (DoD) customers they service can be found on our Food Services site. It's necessary to build a partnership with these distributors to sell your products, while marketing your goods to the Food Service Chiefs of the Military Services, as well as the installation Food Advisors or Food Service Officers at individual installations.
Be aware that having your product line in a DLA Troop Support distributor's house and having your products listed in a DoD catalog cannot automatically guarantee sales, unless someone clicks on your item and buys it. We use a commercial system, therefore, our customers have freedom of choice.
Communicating with the following Food Service Chiefs of the Military Services could aid you when marketing your products to customers at individual posts, camps, and stations:
Product cuttings and demonstrations take place at individual military bases, providing vendors an opportunity to market items to the installation Food Advisor or Food Service Chief.Commissary Stores (military retail supermarkets)
DoD Commissary stores are virtually identical in operation with any major supermarket food chain in the United States. The Defense Commissary Agency (DeCA) web link is http://www.commissaries.com. The DeCA point of contact to market food products is Mr. Angel Ramos, and can be reached at 804.734.8221.Operational Rations
The introduction of a new item for the Operational Rations Program differs from the information above. Most new Operational Rations items must first be evaluated by the U.S. Army Soldier Systems Center (SBCCOM), located in Natick, Massachusetts, and known locally as Natick Labs. DLA Troop Support Subsistence works with Natick Labs to obtain samples of new products for testing, and reporting on test results. Final approvals come from the Military Services, the Office of the Surgeon General (OTSG), and the Army Center for Excellence-Subsistence (ACES), in conjunction with Natick and DLA Troop Support Subsistence, at the yearly February Joint Services Operational Rations Forum (JSORF) meeting that takes place in Richmond, Virginia.Research & Development Associates
Another avenue vendors can utilize for introducing new food items, packaging and packing, etc., is the Research & Development Associates for Military Food and Packaging Systems, Inc. (R & DA), located in San Antonio, Texas. The R & DA is a group of industry and military leaders that provide support for United States military and packaging needs. The R & DA serves as a focal point to foster communications and cooperation relating to research and development, the supply and procurement of food, packaging, and foodservice equipment, between private industry, government, academic institutions, consultants, and technical/trade/professional associations. For further information, contact retired LTC James Fagan, 210.493.8024, fax 210.493.8036, or email email@example.com.
Please note that your product still may have to go through the agencies listed above in Operational Rations.What happens next
Once an agreement is established between a supplier and a customer a determination has to be made as to whether or not the supplier's product or service is required to be listed in The World Wide Directory for Sanitarily Approved Food Establishments for Armed Forces Procurement. If the supplier's product or service is required to be listed and is not, please follow the Initial Audit Request Procedures for DLA Troop Support. Upon meeting all requirements customers shall submit a request to DLA Troop Support to place their product or service in our system. See "Doing Business with DLA Troop Support for the First Time".
Suppliers must be, at times, willing to submit proprietary information on the product involved, as well as company background information, such as a full description of the item and specific characteristics of the item, as well as company name, address, and point(s) of contact.
To complete the process, DLA Troop Support Subsistence employs product identity and procurement criteria to establish a stock number. Depending on the customer and/or program, an item is entered into a specific database. The item would then appear in a customer's catalog.National Allowance Program
Are you aware of the National Allowance Pricing Agreement (NAPA) Program? A NAPA Agreement allows DLA Troop Support to form partnerships with manufacturers, to capture rebates based on purchasing volume. To find out more about NAPAs, visit our NAPA Program page.
For the DLA Troop Support Subsistence POC for New Items, Click Here.